FAQ
Straight answers, no jargon.
The questions Brisbane business owners actually ask. Something not here? Just ask.
- What does EwanMeIt do?
- I'm Ewan — a Brisbane-based IT consultant. I look after managed IT, cybersecurity, Microsoft 365, email security and AI setup for small and growing businesses. No call centres, no outsourcing, no overseas helpdesk — you deal with me.
- How much does managed IT support cost in Brisbane?
- Managed IT starts from $390/month. One-off fixed-scope work starts from $295 (Domain Lockdown) up to around $890 (Copilot Ready Plan), and ad-hoc support is $150/hour. The first hour is on me for new clients. Every engagement is confirmed in a written quote first — no surprises.
- Do you outsource or use an overseas helpdesk?
- No. You deal with me, a local Brisbane operator, directly. 15+ years, no call centres, no outsourcing. When you call, you get the person who actually fixes it.
- How fast do you respond?
- On a managed plan you get a 4-hour response during business hours. For general enquiries I reply within 2 business hours.
- Can someone really send email pretending to be my business?
- Yes — if your domain isn't locked down. Without SPF, DKIM and DMARC set to 'reject', anyone can send email that looks like it came from your domain, which is exactly how fake-invoice scams reach your customers. I fix this properly (walked up to p=reject without bouncing your real mail), usually in about 20 minutes. Run the free scan to see where your domain stands.
- What is Microsoft Intune used for?
- Intune is Microsoft's tool for managing and securing the devices your staff use — laptops, phones, tablets. It lets me enforce security (encryption, PIN/MFA, remote wipe if a device is lost) and keep everything patched and compliant, without you having to touch each device.
- Is Microsoft 365 Copilot safe to turn on?
- Copilot can see everything your staff can see — so if your permissions and sharing are messy, it will surface the wrong files to the wrong people. I get your M365 tidy and secure first (the Copilot Ready Plan), so Copilot is a genuine win, not a leak.
- Can you help my team actually use AI safely?
- Yes. My own business runs on AI agents I built, so I help other Brisbane businesses do the same safely — an AI readiness audit to find what's worth automating, safe-AI training for your team, and private in-house AI if your data can't leave the building.
- Which areas do you cover?
- Brisbane and surrounds — CBD, Fortitude Valley, Newstead, South Brisbane, Milton, Toowong, Chermside, Mount Gravatt, Indooroopilly, Carindale and beyond. On-site where it helps, remote when that's faster.
Still weighing it up?
Book a free 15-minute chat — I'll give you a straight answer on what you actually need.