Managed IT
Managed IT support where you deal directly with the person fixing it.
Ongoing monitoring, maintenance and responsive support for your whole business, on Microsoft 365 or Google Workspace. Most issues are sorted before they become interruptions, and when you need help you get Ewan, not a ticket queue.
Moving from another IT provider?
I handle the handover, document what you have, secure the admin accounts and prioritise the risky gaps first. Your previous provider does not need to disappear overnight, and the change does not need to disrupt your staff.
- 1.Discovery
- 2.Access + documentation handover
- 3.Security baseline
- 4.Device + user onboarding
- 5.Support commencement
Who it is for
Built for growing Brisbane businesses without in-house IT.
Most of my managed clients run 5 to 100 users on Microsoft 365 or Google Workspace, have no internal IT leadership, and want someone who understands their whole environment rather than a call centre that starts from scratch every time.
What is included
Your whole IT, handled.
Monitoring and maintenance
Proactive monitoring so most issues are caught before they interrupt you.
Patching
Operating systems and key apps kept current and secure.
Helpdesk support
Business-hours support where you deal directly with the person fixing it.
Microsoft 365 administration
Tenant, licensing, security and user management on M365.
Google Workspace administration
Admin Console, Gmail, Drive and security on Google Workspace.
Security management
MFA, conditional access and email authentication kept in good shape.
Monthly reporting
A plain-English report written for owners, not IT departments.
Licensing support
The right licences, no waste, reviewed as your team changes.
User onboarding and offboarding
Starters set up properly, leavers shut down cleanly and quickly.
On-site and remote support
On-site when it helps, remote when that is faster.
Device management is part of managed IT: staff laptops and phones kept patched, encrypted and compliant with Microsoft Intune, with lost or stolen devices remotely locked or wiped.
Response expectations
Managed plans include a defined business-hours response target (four hours on Business+ and above). Service hours are Monday to Friday, 8:00am - 5:00pm Brisbane time, excluding Queensland public holidays. For genuine emergencies, see the urgent IT help pathway.
Quoted separately
So there are no surprises on an invoice, these sit outside the monthly fee and are always quoted first:
- · Projects: migrations, new sites, major tenant redesign, bulk device rollouts
- · Remediation of pre-existing problems found at onboarding
- · Unsupported or legacy applications, and app-specific consulting
- · After-hours and urgent work (published urgent rates)
- · Training sessions, cabling and electrical work
- · Software licences and vendor costs (billed at cost)
Plans
Three plans, priced per user.
Essentials
Reliable, no-fuss managed IT that just works.
$49 per user / month
Business+
Full-service IT, security and device management.
$89 per user / month
Secure+
Advanced security, Copilot-ready, quarterly reviews.
$129 per user / month
Why a one-person provider?
Direct accountability without the ticket-queue shuffle.
You deal with the person who knows your environment and is responsible for the outcome. There is no account-manager layer, no repeating the problem to different technicians and no overseas helpdesk. When trusted cover is needed, it is arranged deliberately rather than sending your request to a random queue.
Continuity
What happens when Ewan is away?
Planned leave does not mean your business is abandoned. I arrange trusted technical cover for urgent requests while monitoring and automated systems continue running. I also remain contactable for critical escalations where practical. Planned leave is communicated in advance, and routine work is scheduled around it.
Want IT taken off your plate for good?
Book a free 15-minute chat and I will tell you straight what managed IT would look like for your business.